Refund policy

We have a 48-hour return policy, which means you have 48-hour after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hayaamodesty.ca@gmail.com. Please note that returns will need to be sent to the following address: 

THE RETURN ADDRESS WILL BE PROVIDED AFTER YOUR RETURN REQUEST HAS BEEN APPROVED.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hayaamodesty.ca@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

For hygiene reasons, worn, washed, damaged, or used hijabs cannot be returned or exchanged. Items without original tags or packaging are also not eligible for return. Sale items and gift cards are non-returnable.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Exchange requests must be made within 48 hours of receiving your order. Once your return is approved, you may place a new order for the desired item, subject to availability.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hayaamodesty.ca@gmail.com.